The Newmar Difference goes well beyond our industry-leading line of gas, diesel and luxury motor coaches. When you choose Newmar, you receive more than just a thoughtfully designed, precisely engineered Class-A RV. In fact, every single Newmar model comes with what we like to call the Newmar Customer Experience.
June 07, 2017
The Newmar Customer Experience
What is the Newmar Customer Experience? Allow us to explain:
IT’S EXTRAORDINARY ATTENTION TO DETAIL
A Newmar coach is never part of a batch build. Instead, every one of our Class A RVs is crafted one at a time by men and women who have spent an average of 13 years with our company. Throughout the assembly process, your motor coach will undergo more than 1,000 quality checks, all of which must be verified by a Certified Quality Inspector. And even after a coach leaves the assembly line, it must endure a series of additional quality tests before it is delivered to one of our dealers.
IT’S ACCESS TO EVERYTHING RELATED TO YOUR SPECIFIC COACH, ALL IN ONE PLACE
As a Newmar owner, you can find dozens of resources associated with your Newmar motor coach through Newgle, a simple-to-use knowledge base that houses everything from user guides and installation instructions to product manuals and technical support documents.
IT’S AN OPPORTUNITY TO INTERACT WITH RV’ERS JUST LIKE YOU
Join Newmar and meet fellow owners through the Newmar Kountry Klub, which has represented one of the industry’s top social clubs for RV travelers for close to 30 years.
IT’S A SUPERIOR WARRANTY PROCESS
If you ever have a question regarding your warranty or need to file a claim, our Warranty Department is ready, willing, and able to do whatever it takes to make things right, right away.
IT’S SEAMLESS SERVICE FROM START TO FINISH
Available 24/7, our specialists deliver Seamless Service by guaranteeing dealer repair authorization within four (4) hours. All in-stock parts ship to our dealers within 24 hours, free of charge. And if we don’t have a necessary component in our inventory, well pull it from the production floor. It’s all about getting you back out on the road as soon as possible.